Closing Date
2023/06/02
Reference Number
SER230526-2
Job Title
Key Account Manager - Hygiene and Pest Control Services
Department
Facilities Management
Job Type
Permanent
Location - Town / City
Johannesburg West
Location - Province
Gauteng
Location - Country
South Africa
Job Context
Servest Office Services, a division of Servest Pty (Ltd) has an exciting opportunity for Key Account Manager. Previous experience and a proven track record in a Hygiene Service Accounts Management and relationship building is essential.The purpose of the role will be to maximise performance of Accounts in line with agreed strategies and business objectives and through strengthening the business relationship . This positions will be based at our Johannesburg West Branch and will report directly into the Regional Manager .
Minimum Requirements
Excellent Customer Care Relations
Strong accounting ability and understanding
Own vehicle and valid driver’s licence
Good interpersonal skills Excellent command of the English language
Good understanding of company products and service offerings
Strong communication skills
Strong problem / query resolution / account reconciliation skills
Strong administrative skills
At least two years experience in dealing with customers face to face
Ability to deal with customers at executive level
Duties & Responsibilities
Successfully manage all aspects of allocated Accounts
Customer retention Follow through of terminations to ensure equipment is removed and billing stopped Customer satisfaction – Resolving customer queries within prescribed time limits
Feedback and communication with all internal departments
Continued relationship building with top Accounts
Continued identification of additional sales opportunities
Involvement with operation with the roll-out of all national deals
Regular customer care surveys with allocated accounts
Conducting initial on-boarding survey following installations of new Accounts
Policy
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.